At Zykoza, our goal is to provide you with a hassle-free shopping experience and to deliver your purchases as quickly as possible.
Processing Time
After placing your order, we require 1-2 business days to process it. During this period, we verify payment details, pick and pack your items, and prepare your order for shipment.
Shipping Time
Once your order has been processed, shipping typically takes 2-7 business days. Our business days are Monday through Sunday, excluding public holidays.
Total Delivery Time = Processing Time + Shipping Time
Shipping Method and Rates
Our standard shipping method is available for a fee of $4.00.
Shipping Destinations
We currently ship to all addresses within the United States. Unfortunately, international shipping is not available at this time.
Delivery Delays
Zykoza strives to ensure timely delivery of your purchases. However, delays may occur due to unforeseen circumstances such as severe weather, customs issues, or other factors beyond our control. If a delay arises, we will notify you promptly and work to minimize any impact on your delivery.
Incorrect Address
Providing an incorrect or incomplete shipping address may result in delivery delays. Please double-check that your shipping address is accurate, including the zip code and telephone number. Zykoza is not responsible for delays or additional shipping fees due to incorrect addresses.
Lost Packages
In the rare event that your package is lost in transit, we will take all necessary steps to locate it. If the package cannot be found, we will replace the items at no additional cost to you. If your package arrives damaged, please contact us within 48 hours of receipt to arrange for a replacement or refund.
Emergency Situations
In the event of an emergency, such as a natural disaster or other unforeseen events, Zykoza may temporarily suspend operations and shipping. Should this occur, we will notify you promptly and provide updates on the status of your order.
If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us.