At Zykoza, we want you to be completely satisfied with your purchase. To ensure a hassle-free shopping experience, we offer a 28-day return and refund policy. Please review the following details to understand our procedures:
Returns Exceptions
To maintain the quality and hygiene of our products, certain items are not eligible for return. The following items cannot be returned:
- Customized items
- Personal care items, such as cosmetics and skincare products
- Sale items
- Products that have been damaged or tampered with
Damages and Issues
If you receive a damaged product or encounter any issues with your order, please notify us within 48 hours of receipt. We will promptly arrange for a replacement or refund. If your package arrives damaged, please keep the original packaging and provide photographic evidence of the damage.
Defective Products
If you receive a defective product, please inform us within 28 days of receipt. We will arrange for a replacement or refund.
Return & Refund Process
If you wish to return an item, you have 28 calendar days from the date of receipt to initiate the return process. To be eligible for a return, the item must be unused and in its original condition, including the original packaging, tags, and any accompanying documentation or proof of purchase.
To initiate a return, please contact our customer service team at [email protected]. In your email, include your order number and the reason for the return. Our customer service team will provide you with a return address and guide you through the necessary steps.
Once we receive the returned item, our team will inspect it and notify you of the status of your return as soon as possible. If your return is approved, we will process a refund to your original method of payment. Refund processing times may vary, typically taking 5-7 business days, depending on your card issuer’s policies.
Late or Missing Refunds
If you have not received your refund within 28 days of our receipt of the returned product, please contact us at [email protected]. We will investigate the issue and take necessary steps to resolve it promptly.
Exchanges
If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired item.
Warranties
Zykoza provides warranties for all products sold on our website. The duration of the warranty varies based on the product and is indicated on the respective product page. If you encounter any warranty-related issues, please contact our customer service team at [email protected].
If you have any questions or concerns regarding our return and refund policy, please don’t hesitate to contact us at [email protected].